Tuesday, March 20, 2012

Mobile Banking Q & A

We are proud to offer Mobile Banking to all of our First Abilene FCU members. This easy to use feature offers simple menus designed for viewing on internet-enabled wireless devices making it easy to access your account 24 hours a day, 7 days a week. Here are some answers to common questions...

What can I do with Mobile Banking?

This feature allows our members to check account balances, view transaction history, transfer funds, access and use Bill Pay and view check images all from their cell phone or mobile device.

How do I use Mobile Banking?

To access Mobile Banking open the browser on your web-enabled cell phone or PDA and go to www.firstabilenefcu.org. Sign into FlexTeller using your normal username and password. From here you will be automatically be redirected to the mobile site.

Do I need a special kind of cell phone?

Mobile Banking works with most web-capable cell phones and PDAs with internet access, and supports almost all wireless service providers.

What does it cost?

FAFCU Mobile Banking is FREE to all members. Your wireless provider may charge for access or data usage based on your wireless plan.

Do I have to sign up separately for Mobile Banking?

If you are a current FlexTeller user you will automatically have access to Mobile Banking. Please update your challenge security question first if you have not done so. If you are not currently a FlexTeller user, come into either branch to fill out an enrollment form.

Can I access multiple FAFCU accounts?

Yes, as long as you have all your accounts linked together through FlexTeller you may access them all. To change between accounts go to the Setting page, select the account you want to access and click Save. Your Mobile Banking homescreen will reset to the new account you have chosen.

Can I Bookmark, add to Favorites and add to Homescreen?


Depending on your mobile devices capability you can Bookmark the mobile site, add to your Favorites and even add to Homescreen, but you must be logged in and on the mobile homescreen for these features to work.

Is FAFCU Mobile Banking safe?

Yes, FAFCU Mobile Banking is safe. Mobile Banking uses state-of-the-art security. You are protected in many ways, including: a Login ID and Password is required for access and account numbers are masked.

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